good week for science, bad for UX

February 13th, 2014 § Comments Off § permalink

Leopard watching two lions

Leopard watching two lions (Photo credit: Calle v H)

these days i’m under a strange combination of feeling victorious and nostalgic over challenges that used to make me seriously irritated and frustrated. tasks that i used to do much more frequently and really hated the convoluted way in which they were implemented.

several relatives asked me to help with different problems each:

  1. I had to update online bank certificate on a 4 years old mac mini running Leopard. it turns out, the bank doesn’t generate a valid certificate on firefox 12 anymore, and newer firefox version require Snow Leopard. *sigh*. download ISO (wait few hours), too large for DVD, copy to external drive, reboot, wait an hour ’till it upgrades, move the access point because the internet stopped working, download new versions of chrome and firefox, get the darn certificate, everybody happy.
  2. I had to convince an abandoned windows XP machine to connect to DHCP router – remove all obsolete dial up ‘connections’, create lan connection, ping, doesnt work. switch cable, switch router, ping, doesnt work. open LAN properties, add TCP/IP, open TCP/IP properties, set to ‘obtain IP address and DNS automatically’, OK, close, warks! [thanks wikihow –]
  3. I had to get new government-issued certificate for access to e-taxes. even though this is a whole different registrar that under (1), i noticed the emails and instructions were word-to-word same. good news is, that means i knew what to do immediately, bad taste left because of fake competition. bonus? the user now has three certificates from two issuers on the system, all made in the same name, with the same ‘name of the certificate’ that shows in the dropdown box when logging in, making it hard to guess which is the right one for each service. and it gets even better. one of the services accepts the wrong certificate as the right one. probably someone on the other end was equally confused and matched the wrong ID. *sigh*


so much for the ancient technologies that still don’t work as expected. but there were some bleeding edged ones as well:

  1. my fancy new fitbit force wouldn’t sync. it just wouldn’t, for almost two weeks already. reseting the tracker or reinstalling the apps wouldn’t work. but the apps themselves made the whole process ultra frustrating, because of constantly changing behavior – random messages about not finding the tracker (that never moved anywhere), that it can’t find the server (even though @support claimed they are up), that the password is wrong, really didn’t help with debugging. and not everything was fitbit’s fault – once in the process, i tried logging in with facebook, which opened an oauth window, which was fixed size, but facebook loaded some security questions which were larger, which led to loading whole facebook, which was even larger. in the end, connection happened, but the app still wanted the same darn password. the tracker is now syncing, but the final step to this was to ‘add another tracker’, instead of ‘sync tracker’.
  2. and finally, i had to connect windows 8 laptop with external bluetooth speaker. this connection worked for months, and suddenly stopped working without explanation.  clicking on the speaker icon in taskbar and on devices and settings in left bar only brought up useless information. then i noticed bluetooth was disabled altogether, and it refused to switch on. so we rebooted (clicking on ‘start’ to shutdown was stupid enough, but now you have to click on ‘settings’ to find it, which is even worse). sure enough that switched the bluetooth magically back on, but the speaker still wouldn’t play anything. it turns out, the speaker icon in the taskbar had to be ‘right clicked’ (on a touch-first OS mind you), to reveal a ‘playback devices’ option, where you can switch the default device. and even that didn’t make the music come from them! i had to click on the darn speaker again (left click), and set the app-specific volume to more than 0. why i can set volume by apps, but not the output device as well, is beyond me.

all in all, it was a good week for science :) everything magically works, and it seems there is some progress in the art of UX – these days most problems are actually solved by rebooting everything and letting the defaults kick in. ten years ago you had only 50% chance that would solve it.

Jerry is frustrated by Tom who believes that h...

Jerry is frustrated by Tom who believes that he is a mouse. (Photo credit: Wikipedia)

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