adria airways

December 4th, 2014 Comments Off on adria airways

Adria Airways Airbus A320-231 at FRA

Adria Airways Airbus A320-231 at FRA (Photo credit: Wikipedia)

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i had to defend adria’s airplanes again. this happens a lot, against people who find the embraers ‘crap’, not fancy enough, obsolete, not real airplanes. i totally dissagree and tell them everytime that regional planes in USA are far worse, and that i find adrias’ planes cute. that usually shuts their mouths.

there is however a different list of complaints i have after using adria service for several years now. i had to write them up eventually as they don’t go away by themselves…

  • i’ve heard of stories of planes fully boarded, waiting for an hour and a half for the last two checked-in passangers to arrive, before taking off. never happened to anyone i know though. what did happen repeatedly, to me, my investors and friends, was that we were checked into a connection, inbound flight had small delay, adria took off without us, leaving us behind to spend a night in a foreign boring place at their expense. in my mind this positions adria as a service that doesn’t care about me at all, and kills any chance of customer loyalty they might gain in any other way.
  • hand luggage on small planes is an issue, i get that. giving passangers a chance to take hand luggage to the gates, stash it in luggage section, then give it back as they disembark, seems like a reasonable hack to improve service. but, i find it completely insane, to let the whole plane full of people wait in front of open doors of freshly landed plane, while waiting for the handful of hand-luggage is unloaded and prepared for those few who had to give it up. whatever insane regulations require them to keep everyone in the plane, rather than let everyone out while the few wait on their stuff, should have been oposed and overturned by airliners such as adria.
  • i book all my tickets trough a travel agency. yet, somehow, adria got hold of my email and started sending me spam disguised as flight notifications. i didn’t even bother clarifying it, but it sounds like data theft to me.
  • however, even though they clearly have my email and phone numbers, they are not using that for emergency communication. like for instance right now, when my evening flight home from munich was first delayed twice for technical issues, then at midnight rescheduled for midday next day, then delayed again for technical issues, until it was ultimately canceled 22 hours after original scheduled time, and each time we received only scarce information available to the airport staff, that we should wait another hour. and another. and another. i understand it’s hard to coordinate all the parties in such cases, but i’d expect the airliner to at least try to communicate with us what they know.

… i fly enough to know that adria is no worse than any other airline really. but being a small company in a small country sounds like it might be an opportunity to be better, if only they tried harder.

oh, and in case someone relevant reads this – if there is any way i can help, i will.

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