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not everyone wears costumes of course, but everyone does eat doughnuts. even people who never eat them normally have one for the carnival.
now imagine walking into a bakery in the centre of the capital at 750 in the morning which advertises it sells doughnuts on the street already:
- you: “can i have 3 doughnuts please?”
- them: “no”
- you: “???”
- them: “someone bought all 60 of them”
let me restate some facts before continuing:
- it’s the carnival, everyone will eat a doughnut
- it’s the city centre, probably 20.000 people live and work in the immediate vicinity of this bakery
- it’s the oldest and largest bakery company in the country, it’s a public company employing 1000 people
- it’s not the first time they were out of stock on that location
- they are selling doughnuts for 50 cents these days
so what’s wrong in this picture:
- they are obviously poor at capacity planning. 60 doughnuts in the most crowded part of the country for the whole morning? even if they received some more later in the day it doesn’t really make business sense to miss the window of people going to work
- the seller when she ran out of doughnuts did not care about the customer expectations at all. she didn’t write ‘sold out’ on the banners outside the store, she didn’t feel sorry at all, she didn’t appear to be yelling at someone ‘in the central’ to send more.
she just said no.
a goddam computer wouldn’t say no in that situation.
not doing those actions is essentially the same as stealing from the company she works for. biting the hand that feeds her. she just doesn’t care if her employer is doing a good or bad job, if it’s making or loosing money, if it’s growing or reducing staff. she probably believes these things have nothing to do with how she works and are all “up to the management”, that same management that proverbially steals from the company as well.
and there’s thousands, tens of thousands of people like that in the services sector. you meet them everywhere.
and in the meantime, there is 125.000 people unemployed in Slovenia.
But she should get fired, her manager should get fired and his boss as well. Each of them for a different type of negligence.
Bah. All i wanted was a doughnut.